Terms and Conditions | Book With Star

1. Overview and Definitions

1.1 The website www.bookwithstar.com and any related applications (together, the "Website") are owned and operated by Book With Star ("Company", "we", "us" or "our"). The Website provides sports-related information, pricing, availability and reservation services for sports venues, courts, pitches, events, tournaments, academies, camps and related activities (the "Services").

1.2 In these Terms: "User", "you" or "your" means any person who accesses the Website, makes a Booking or participates in an Activity; "Booking" means any reservation of a Venue or registration for an Event made through the Website or through the Company; "Venue" means any sports facility, court, pitch, hall or other premises made available for a Booking, whether operated by the Company or by a third party; "Event" means any tournament, league, camp, academy session, family day or other organised activity for which registration is accepted; "Activity" means any sporting or physical activity undertaken at a Venue or Event; and "Participant" means any person taking part in an Activity, including any Minor for whom a User makes a Booking; "Minor" means any person under 18 years of age.

2. Acceptance of These Terms

2.1 By accessing the Website, creating an account, making a Booking, registering for an Event or participating in an Activity, you acknowledge that you have read, understood and agree to be bound by these Terms and by any additional rules notified for a specific Venue or Event. If you do not agree, you must not use the Website or the Services.

2.2 Where you make a Booking or registration on behalf of another person (including a Minor, a family member, a guest or a team member), you represent and warrant that you are authorised to accept these Terms on that person's behalf, and you accept them both personally and on that person's behalf.

3. Our Role — Booking Platform and Intermediary

3.1 The Company is a booking and registration platform. Except where the Company expressly identifies itself as the operator of a Venue or organiser of an Event, Venues are owned, operated, maintained and supervised by third parties, and the Company acts solely as an intermediary that facilitates Bookings between Users and Venue operators.

3.2 The Company does not control, and assumes no responsibility for, the condition, maintenance, staffing, supervision, equipment or safety measures of third-party Venues. Any claim relating to the condition or operation of a third-party Venue lies against the Venue operator.

3.3 Where the Company organises an Event, it will exercise reasonable care in its organisation. Nothing in these Terms excludes any liability which cannot be excluded under the laws of the United Arab Emirates.

4. User Accounts

4.1 You represent that you are of legal age to enter into a binding contract under UAE law. You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account. You must notify the Company promptly of any unauthorised use of your account. The Company is not responsible for losses arising from the misuse of your credentials where such misuse is not attributable to the Company's fault.

5. Eligibility, Minors and Parental Consent

5.1 A Minor may only be registered for an Activity by a parent or legal guardian, or by an adult expressly authorised by the parent or legal guardian.

5.2 The registering parent or guardian: (a) consents to the Minor's participation in the Activity; (b) confirms that the Minor is medically fit to participate; (c) accepts these Terms, including Sections 8 to 13, on the Minor's behalf to the fullest extent permitted by law; and (d) acknowledges that, unless the Activity is expressly stated to be a supervised programme, the parent or guardian remains responsible for the supervision of the Minor at the Venue outside of the organised Activity itself.

5.3 The Company may require proof of age, identity or guardianship as a condition of participation.

6. Bookings, Fees and Payment

6.1 All fees are stated at the time of Booking. The Company reserves the right to alter fees from time to time; changes will not affect Bookings already confirmed and paid.

6.2 A Booking is confirmed only upon receipt of full payment and issue of a confirmation by the Company. The Company may decline or cancel any Booking that is unpaid, incomplete or made in breach of these Terms.

7. Cancellations, Refunds and Rescheduling

7.1 Once a Booking is confirmed, cancellations by the User are non-refundable, except where otherwise stated for a specific Venue or Event at the time of Booking.

7.2 If the Company or the Venue operator cancels a Booking (including for Venue unavailability), the User will be offered, at the Company's election, a reschedule to a comparable date and time or a refund of the amount paid for the cancelled Booking, less any non-recoverable third-party charges. This is the User's sole remedy for cancellation.

7.3 Sessions lost to causes beyond the Company's reasonable control are governed by Section 18 (Force Majeure).

8. Assumption of Risk

8.1 You acknowledge that participation in sport and physical activity carries inherent risks that cannot be eliminated even with reasonable care, including without limitation: sprains, strains, fractures, cuts and bruises; collisions with other participants, equipment or surfaces; heat-related illness; aggravation of pre-existing conditions; serious injury; permanent disability; and, in rare cases, death.

8.2 You voluntarily choose to participate (or to permit a Participant for whom you are responsible to participate) with full knowledge of these inherent risks, and you accept and assume such inherent risks to the fullest extent permitted by the laws of the United Arab Emirates.

8.3 Nothing in this Section transfers to you any risk arising from the proven fault or negligence of the Company.

9. Medical Fitness

9.1 By participating, each Participant (or their parent/guardian) confirms that the Participant: (a) is in good health and physically fit to take part in the Activity; (b) has disclosed to the Company any medical condition, injury or allergy that could affect safe participation; and (c) will not participate while unfit, injured, unwell or under the influence of any substance impairing their ability to participate safely.

9.2 The Company and Venue staff may refuse or suspend participation where, in their reasonable opinion, participation would present a risk to the Participant or to others. In case of a medical emergency, you authorise the Company and Venue staff to arrange emergency medical treatment at your cost where you (or the Minor's guardian) cannot be consulted in time.

10. Release and Waiver of Liability

10.1 To the fullest extent permitted by the laws of the United Arab Emirates, you release and discharge the Company, its owners, directors, employees, coaches, volunteers, agents and sponsors (the "Released Parties") from any claim, demand or liability for personal injury, illness, death, loss or damage arising out of or in connection with participation in an Activity, save to the extent caused by the proven fault or negligence of a Released Party.

10.2 For the avoidance of doubt, the Released Parties are not liable for injury, loss or damage caused by: (a) the inherent risks described in Section 8; (b) the acts or omissions of other participants, spectators or third parties; (c) the condition or operation of third-party Venues; or (d) the Participant's own breach of these Terms, of Venue rules or of staff instructions.

10.3 You acknowledge that under UAE law certain liabilities cannot be excluded or limited, and nothing in these Terms operates to exclude or limit such liabilities.

11. Insurance

11.1 The Company does not provide personal accident, medical or life insurance for Participants. Each Participant (or their parent/guardian) is responsible for obtaining and maintaining any medical, accident or other insurance cover they consider appropriate for participation in sport.

11.2 You are responsible for all medical and related costs incurred by or on behalf of a Participant, except to the extent such costs are recoverable by law from a party at fault.

12. Rules of Conduct and Safety

12.1 Participants and their guests must at all times: (a) comply with these Terms, all Venue rules and all reasonable instructions of Company and Venue staff, referees and coaches; (b) use equipment and facilities only for their intended purpose; (c) wear appropriate sports attire and any required protective equipment; and (d) behave respectfully towards other participants, spectators and staff.

12.2 The Company may, without refund, remove from a Venue or Event any person who breaches this Section, behaves dangerously, or engages in violent, abusive or discriminatory conduct, and may suspend or terminate the account of any such User.

13. Personal Property

13.1 Personal property brought to a Venue or Event is at the owner's sole risk. To the fullest extent permitted by law, the Released Parties are not responsible for loss, theft of, or damage to personal property, including vehicles and their contents.

14. Photography, Filming and Media

14.1 The Company and its authorised partners and sponsors may photograph and film Venues and Events. By attending, you consent (on your own behalf and on behalf of any Minor you register) to the capture and use of such images and footage for the Company's and the relevant Event sponsor's promotional and reporting purposes, without payment.

14.2 If you do not wish a Participant to appear in promotional media, you must notify the Company in writing before the Event, and reasonable efforts will be made to accommodate the request.

15. Marketing Communications and Data Protection

15.1 The Company processes personal data (including Participant names, contact details and, where relevant, age and medical disclosures) to operate the Services, administer Bookings and Events, and meet safety obligations, in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and the Company's Privacy Policy.

15.2 Marketing communications from the Company or from an Event sponsor are sent only where you have opted in, and every message will include a means to opt out. Sponsor marketing is subject to the separate consent given at registration; personal data is shared with a sponsor for marketing purposes only where that consent has been given.

16. Intellectual Property and Permitted Use

16.1 All content on the Website is owned by or licensed to the Company. You may access and use it only as expressly authorised. You agree not to sell, trade, resell or exploit for any commercial purpose any portion of the Services, and not to reverse engineer the Website or create derivative works from it.

17. Refusal of Service; Third-Party Websites

17.1 The Company reserves the right to refuse service to any booking, person or entity acting in breach of these Terms or of applicable law, or where reasonably necessary to protect the safety or integrity of a Venue, Event or the Services.

17.2 Links to third-party websites are provided for convenience only. The Company is not responsible for their content or services.

18. Force Majeure

18.1 The Company is not liable for any failure or delay in performing its obligations caused by events beyond its reasonable control, including extreme weather, government restrictions, epidemics, utility failures, or Venue closures imposed by the Venue operator or authorities. Where such an event prevents a confirmed Booking or Event, Section 7.2 applies.

19. Disclaimer of Warranties

19.1 The Website and the Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, the Company makes no warranty, express or implied, concerning the Website or its content, and disclaims all implied warranties of merchantability and fitness for a particular purpose in relation to the Website.

20. Limitation of Liability

20.1 To the fullest extent permitted by the laws of the United Arab Emirates, and save for liability which cannot be excluded or limited by law: (a) the Company is not liable for indirect or consequential losses, loss of profit or loss of opportunity arising from the use of, or inability to use, the Services; and (b) the Company's total aggregate liability arising out of or in connection with a Booking is limited to the total amount received by the Company from the User for that Booking.

20.2 Nothing in these Terms excludes or limits liability for death or personal injury caused by the Company's proven fault or negligence, or any other liability which cannot lawfully be excluded or limited.

21. Indemnification

21.1 You agree to indemnify, defend and hold harmless the Released Parties from and against all losses, liabilities, claims, damages, costs and expenses (including reasonable legal costs) arising out of or in connection with: (a) your breach or non-performance of these Terms; (b) your (or your registered Participants' or guests') participation in an Activity, including any injury or damage caused by you or them to any third party or to any Venue or equipment; and (c) any inaccurate representation made by you in connection with a Booking or registration, including as to age, guardianship or medical fitness.

22. Changes to These Terms

22.1 The Company may amend these Terms from time to time. The version in force at the time of your Booking applies to that Booking. Continued use of the Website after publication of amended Terms constitutes acceptance of the amendments.

23. General

23.1 If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable.

23.2 A failure by the Company to enforce any provision is not a waiver of it. These Terms, together with the Privacy Policy and any Event-specific terms, constitute the entire agreement between you and the Company concerning the Services.

24. Governing Law and Jurisdiction

24.1 These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. The courts of Dubai have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Services.

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